Support services are judged on patient experience and defended on margin.
Nutrition services, environmental services, and retail dining sit at the intersection of clinical quality, patient satisfaction scores, and one of the most controllable cost lines in the hospital. Catalyst improves both sides at once.
Start the conversationWhat leaders tell us
The pressures shaping healthcare today.
Patient experience scores tie directly to reimbursement
Meal quality, accuracy, and timeliness show up in survey results and in the bottom line.
Labor productivity is inconsistent across departments
Staffing models built years ago no longer match census, service hours, or acuity.
Supply and food cost escalate faster than the budget
GPO participation is assumed to be optimized; leakage, substitution, and off-contract buying say otherwise.
Retail dining underperforms as a revenue source
Cafeterias operate as a service line rather than a managed business with margin expectations.
How Catalyst works
Discipline installed, not advice delivered.
Establish the operating baseline
Productivity per adjusted patient day, cost per meal, contract compliance, and patient satisfaction drivers.
Close the procurement gap
Spend analytics, contract compliance, and supplier optimization that recover margin without touching quality.
Rebuild the daily routines
Tray accuracy, service timing, sanitation discipline, and accountability systems leaders can run themselves.
Turn retail into a contributor
Concept mix, pricing, hours, and merchandising built around staff, visitors, and clinicians.
Relevant outcomes
Results earned in environments like yours.
Increased purchasing income, volume allowances, and rebates while reducing procurement leakage, contributing to margin improvement of more than 10%.
Reduced payroll FICA tax burden and healthcare premium costs, generating more than $12 million in annual savings.
Reduced workplace accidents and workers' compensation claims by 75% within the first 90 days, generating more than $3 million in savings.
- Nutrition and support services performance review
- Labor productivity and staffing models
- Procurement, GPO compliance, and spend analytics
- Retail dining strategy and pricing
- Employer healthcare cost optimization
- Safety, risk, and workers' compensation reduction
Margin and patient experience are not a trade-off.
Let's look at where your support services stand against comparable systems, and what the first 90 days would target.
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